Arkansas Canoe Club Forums

I have to relate a story or rather a warning about a Buffalo canoe. The buffalo river is a might experience to float in that it is breath taking for its beauty and God's creation shows.

With that being said; I would have to think a Buffalo canoe would be the perfect choice. Well I think it is but like many things go, there are things that just happen. My Buffalo canoe was in need of repair. I did find out that my canoe was probably a "second" and not of the best quality but that is not what this is about.

My situation was to find someone to repair a broken gunwale and since they are produced in Jasper Arkansas, what better place, right? Well I found out that not to be the case. I state this to give warning to someone looking at a Buffalo canoe. When I called, I spoke with a couple different people; one was willing to be helpful but the other was one of the rudest people I have ever encountered. I was clearly told I would not get a gunwale from them and not to ever call back. Again, I state that this as not to be vindictive but a warning about Buffalo canoes or at least service after a sale.

I got the same kind of reception a couple of years ago when I approached them about buying a canoe. Their heritage is outfitting liveries and I just think they really have no interest in anything else, especially dealing with John Q. It be what it be my brother. Lots of good boats out there. I ended up buying a MR Explorer from the super cool guys at OMTC. First new boat I ever acquired and probably the best retail experience I've ever had. I'm not saying everyone should take down a brand new boat (generally not my style), but if one wants to that's an outstanding place to do it.

Having gone to blows with old man Gordon about a decade ago, I concur that customer service is not their strong point. In full disclosure don't refer to a male employee as "Nancy", because it seems to be quite the catalyst.