///UPDATE/// Ice Mule drybag cooler
Posted: Tue Jun 25, 2013 9:27 am
UPDATE:
Prior to this review my original cooler had to be replaced because of an internal tear. IMC promptly did so and apologized for the inconvenience. I chalked it up to a quality escape which happens time to time with any manufacturer. I received my replacement and on the second use this weekend at SWR training it failed again. This time the welded bottom seam on the interior lining separated from the sidewall. I contacted IMC Monday and here's their reply:
Hi Paul,
I'm embarrassed and dumfounded and I apologize.
We've had two more of these recently and I've never seen anything like it. Clearly, we've run into a group of units that were not properly constructed.
First things first - I've already refunded your purchase price (see attached).
Secondly, we've instituted a new quality control program here and we are testing each cooler (again) before they go out. I'm sending you one on these newly tested units - please let me know how it performs.
Finally - we have switched manufacturers due to issues like these. We've been working with a new manufacturer since October to develop a stronger IceMule and to expand the line. The new IceMule will have an interior that is twice as thick and more abrasion-resistant than the current model. I'd like to add your name to a list of folks we will send one of these new units to (early next year) - on us, of course.
Please let me know if this makes sense or if you have any questions.
We value you as a customer and we'll do everything we can to make sure that you're happy with your IceMule and with us as a company.
My very best,
James
I still like the concept and look forward to using the new cooler. They have good customer service. I'll update this post accordingly.
Paul
============================================
I've used this cooler on several multi-day trips and have been pleased with its performance. It packs perfectly just forward of the removable piller and just behind my futa bag in the bow of my XP10. They're $65.
The IceMule: The world's only Insulated Drybag Backpack Cooler
The IceMule™ looks very much like a drybag (paddlers use vinyl drybags to keep water out and their gear dry). In fact, the IceMule™ is very similar to a drybag with one very important difference—it has two walls and is insulated with ¾ inch-polyurethane foam. This waterproof insulated design makes the IceMule an unbelievable cooler that can also double as a drybag. Plus, with it's padded strap it can be carried like a backpack. Which makes it the world's only Insulated Drybag Backpack Cooler!
http://www.icemulecooler.com" onclick="window.open(this.href);return false;
Prior to this review my original cooler had to be replaced because of an internal tear. IMC promptly did so and apologized for the inconvenience. I chalked it up to a quality escape which happens time to time with any manufacturer. I received my replacement and on the second use this weekend at SWR training it failed again. This time the welded bottom seam on the interior lining separated from the sidewall. I contacted IMC Monday and here's their reply:
Hi Paul,
I'm embarrassed and dumfounded and I apologize.
We've had two more of these recently and I've never seen anything like it. Clearly, we've run into a group of units that were not properly constructed.
First things first - I've already refunded your purchase price (see attached).
Secondly, we've instituted a new quality control program here and we are testing each cooler (again) before they go out. I'm sending you one on these newly tested units - please let me know how it performs.
Finally - we have switched manufacturers due to issues like these. We've been working with a new manufacturer since October to develop a stronger IceMule and to expand the line. The new IceMule will have an interior that is twice as thick and more abrasion-resistant than the current model. I'd like to add your name to a list of folks we will send one of these new units to (early next year) - on us, of course.
Please let me know if this makes sense or if you have any questions.
We value you as a customer and we'll do everything we can to make sure that you're happy with your IceMule and with us as a company.
My very best,
James
I still like the concept and look forward to using the new cooler. They have good customer service. I'll update this post accordingly.
Paul
============================================
I've used this cooler on several multi-day trips and have been pleased with its performance. It packs perfectly just forward of the removable piller and just behind my futa bag in the bow of my XP10. They're $65.
The IceMule: The world's only Insulated Drybag Backpack Cooler
The IceMule™ looks very much like a drybag (paddlers use vinyl drybags to keep water out and their gear dry). In fact, the IceMule™ is very similar to a drybag with one very important difference—it has two walls and is insulated with ¾ inch-polyurethane foam. This waterproof insulated design makes the IceMule an unbelievable cooler that can also double as a drybag. Plus, with it's padded strap it can be carried like a backpack. Which makes it the world's only Insulated Drybag Backpack Cooler!
http://www.icemulecooler.com" onclick="window.open(this.href);return false;